FAQ

CONTACT

How can I contact you?


You can contact us by email.
For general enquiries or refunds and exchanges: info@littlepaperhugs.com
For design service: studio@eighty.co.nz




How can I unsubscribe from email newsletters?


You are receiving emails from us because you have either made a purchase or signed up to receive our emails. All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter. It can take up to 5 working days for the request to take place, so in some rare instances you may still receive an email from us after unsubscribing, but don’t worry the request will be actioned.




Can you tell me a little more about you?


Of course, check out our about page here. We explain where Little Paper Hugs came from and why we do what we do.





PURCHASES

How do I buy products online?


Simply add the product(s) you wish to purchase to your basket and continue through the checkout process. You will need to supply an email address, delivery details and payment information in order to complete your purchase.




How are payments processed? Is it safe to shop online?


We want you to feel safe when making your payment. We process your payment through PayPal who handle your payment securely, using SSL encryption. We don’t hold any card details nor do we have access to them at any point. You can pay with Visa, Mastercard and PayPal. Don’t worry; you do not need to have a PayPal account to make a purchase.




Can I get different products within my order sent to different addresses?


Unfortunately we do not offer a separate delivery address option at this time. If you would like to order different products to be delivered to different addresses please just make your purchase in stages. Order products for address A in one order and products for address B in a second order etc.




Are your prices in New Zealand dollars?


Yes. Prices across the site are listed in New Zealand dollars.




How much is delivery?


We offer a set delivery fee of $5 per order, New Zealand wide.




How long will it take to receive my item/s?


Delivery takes 3-5 working days. If you have ordered a framed print, please allow an additional 2-3 days for the delivery as all frames are bespoke. Addresses in rural areas may take a little longer.




How are items packed?


Just like you, we want your purchases to arrive in perfect condition. Each print is individually wrapped to ensure it isn’t marked or damaged in transit and shipped with heavy card to prevent it from bending. A1 and A0 prints are sent rolled in a tube.




How can I change the delivery address of my order?


Email us at info@littlepaperhugs.com. If your order has not been dispatched we will do our best to update the delivery address of your order.




How can I cancel my order?


If your order has not been dispatched, we should be able to cancel it for you. You will need to contact us at info@littlepaperhugs.com to cancel your order.





REFUNDS AND RETURNS

What is your refund and returns policy?


We want you to be 100% happy with your purchase. In the unusual event that an item is faulty or damaged we offer a no-fuss refund, exchange or store credit policy. If you’ve changed your mind please contact us. When choosing your items please do so carefully, if you change your mind about your purchase we only offer exchanges or store credit.




I’ve received my item but changed my mind. What can I do?


Please contact us. When choosing your items please do so carefully, if you change your mind about your purchase we only offer exchanges or store credit. Exchanges and store credit will only apply when items have been returned in original condition and packaging. Please note we do not refund any postage costs if you have changed your mind.




My order is damaged. What should I do?


Please contact us straight away and we will sort this for you. You can choose either: Full refund
You will receive a full refund once the faulty or damaged item has been received by us. Once received, a refund will usually take 3-5 business days. You will be fully refunded for the value of the goods returned, including standard postage. Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account). Replacement item
We will send an identical replacement item out to you by fast delivery once the faulty or damaged item has been received by us. Credit
If you would prefer, once we have received the returned item, we can provide you with a store credit to the value of the damaged or faulty item. Whatever option you choose we will keep you up to date with what’s happening. We will not charge postage costs for the return of faulty or damaged items.





OTHER

I’m not sure what size to buy


Each of our items have their sizes in the product information section, but if you are still unsure we have created the following chart to help you gauge what size may be best for you.




I’m looking for a full design service, can you help?


We offer a full design service through StudioEighty, our design studio, which can be quoted for on request. Whether you need specifically designed invitations for a birthday or event or want a complete rebrand for your business we can help. To get in touch please email us with what it is you’re looking for at studio@eighty.co.nz.




Can I find you anywhere other than online?


Occasionally we will have a stall at various markets around the North Island. When there is something coming up we will announce the time, date and location on the website home page. If you see us, do come and say hello. We’d love the chance to meet and chat with you! We also have a selection of our products stocked in a variety of shops across the country. You can find the full list of stockists on our find us page here.




Do you accept order from outside New Zealand?


Yes, we do offer overseas orders. If you are in a country other than New Zealand and would like to make a purchase, simply select your destination under shipping in the basket.




I own a shop. Can I stock your products?


Yes you can. We’d love to do business with you. Drop us an email with a details of where you are and what you’d like (if you know) and we can get back to you with pricing and timing.




What is the New Zealand Made logo for?


The Buy NZ Made Campaign has been running since 1988 and licences business that can demonstrate that their products are Kiwi made. When products carry the registered trademark, buyers can be confident it’s made in New Zealand. You can learn more about this here.





We know how important our service and products are to you, so if you have any comments or feedback please get in touch, it’s really valuable.

Contact Us

We'll get back to you
as quickly as we can 

info@littlepaperhugs.com

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    © 2020 Little Paper Hugs.